BitGuruz Privacy Policy

At BitGuruz, we respect your privacy and are fully committed to protecting the personal data you share with us. This BitGuruz Privacy Policy explains how we collect, use, store, and safeguard your information when you register, log in, and play at Bit Guruz. By creating an account and using our services, you agree to the practices described below.

Information We Collect

When you register for a BitGuruz account, we collect certain personal and technical information necessary to provide our casino and sportsbook services. We collect this data directly from you, automatically through your use of our platform, and occasionally from trusted third parties such as payment processors and identity verification providers.

• We gather your registration details, including your name, email address, date of birth, and country of residence
• We collect payment information related to deposits and withdrawals, including crypto wallet addresses and transaction records
• We track your gaming activity, including games played, wagers placed, and bonus usage, to improve our services
• We record your communications with our support team via live chat, email, and our complaints page
• We collect device and browser information, IP address, and login timestamps whenever you access BitGuruz login pages
• We may collect information you provide when redeeming a BitGuruz promo code or BitGuruz no deposit bonus code

How We Use Your Information

Here at Bit Guruz, we use the information we collect for several legitimate purposes connected to operating our casino bitguruz platform safely and efficiently. We process your data to verify your identity, prevent fraud, comply with our Anjouan licence obligations, and deliver the gaming experience you expect from us.

• We use your data to create and manage your BitGuruz casino account
• We process transactions, including deposits, withdrawals, and BGZ bonus account activity
• We use your information to administer promotions, such as a bitguruz promo code no deposit offer or free spins campaign
• We monitor activity to detect suspicious behaviour and enforce our responsible gaming policies
• We send you account notifications, security alerts, and, where you have consented, marketing communications about our bitguruz casino promo code offers

Cookies and Tracking Technologies

Our BitGuruz platform uses cookies and similar technologies to remember your preferences, keep you signed in, and analyse how you interact with our site. We use both session and persistent cookies, as well as third-party analytics tools, to understand traffic patterns and improve navigation across our casino bit guruz online environment. You can manage or disable cookies through your browser settings, though doing so may affect certain features, including automatic BitGuruz login functionality.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share information with carefully selected third parties who assist us in operating BitGuruz casino online, including payment processors, identity verification providers, fraud prevention services, regulatory authorities, and IT infrastructure providers. We at BitGuruz require all partners to maintain confidentiality and comply with applicable data protection standards.

• We share data with payment providers to process crypto and fiat transactions
• We share information with the Anjouan Offshore Financial Authority and other regulators when legally required
• We may disclose data to law enforcement agencies to prevent fraud, money laundering, or other unlawful activity
• We may share limited data with marketing partners, subject to your consent preferences

Data Security

We are committed to protecting your data using industry-standard security measures. Our BitGuruz systems employ encryption, secure servers, and restricted access controls to prevent unauthorised access, alteration, or disclosure of your personal information. While we take every reasonable precaution, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your BitGuruz login credentials.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward, in accordance with our licensing and anti-money laundering obligations under Anjouan regulations. We may retain transaction records, communication logs, and verification documents beyond account closure where required by law or to resolve disputes.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We aim to honour these rights promptly and transparently whenever you contact our support team.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal and regulatory retention requirements
• You may withdraw consent for marketing communications at any time
• You can request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details provided below, and we will respond within a reasonable timeframe.

International Data Transfers

As BitGuruz serves international crypto players across Europe, the United Kingdom, North America, India, and Brazil, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any international transfer of your information is conducted with adequate safeguards in place.

Restricted Jurisdictions

We do not offer our services to residents of Iran, North Korea, or any jurisdiction prohibited by the Anjouan Offshore Financial Authority. If we determine that you are accessing BitGuruz from a restricted territory, we reserve the right to suspend your account and restrict access to our services.

Children's Privacy

Our services are strictly intended for individuals who meet the applicable legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close it and delete the associated data.

Changes to This Privacy Policy

We may update this BitGuruz Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our casino bit guruz platform after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this policy, wish to exercise your data rights, or need assistance with your BitGuruz account, please reach out to our support team, available 24/7 via live chat, email at support@guruzgroup.com, our support form, or our complaints page. Our team at Bit Guruz is here to help with any privacy-related concerns you may have.