BitGuruz Terms and Conditions

Welcome to BitGuruz. These Terms and Conditions govern your access to and use of our website, our casino games, and our sportsbook services. By creating an account with us, you agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our platform. We recommend that you read this document carefully before you register, deposit, or play at Bit Guruz.

1. Acceptance of Terms

By accessing BitGuruz, registering an account, or using our services in any way, you confirm that you have read, understood, and accepted these Terms and Conditions. We reserve the right to amend these terms at any time, and any changes will be published on this page. Your continued use of Bit Guruz after such changes constitutes your acceptance of the updated terms.

2. Operator and Licensing Information

Our platform, BitGuruz, is owned and operated by GURUZ GROUP LTD., a company registered in Belize under registration number 000044399, with its registered address at 2118 Guava Street, Belama Phase 1, Belize City. We hold a valid gaming licence issued by the Anjouan Offshore Financial Authority under licence No. ALSI-202505027-FI2. We operate in full compliance with the regulatory framework applicable to our licence, and we are committed to offering a fair and transparent gaming environment across our casino and sportsbook products.

3. Eligibility and Restricted Territories

You must be at least 18 years of age, or the legal age of majority in your jurisdiction, to register an account with us. We serve international crypto players, including residents of Europe, the United Kingdom, North America, India, and Brazil. However, we do not accept players from Iran, North Korea, or any jurisdiction prohibited under the regulations of the Anjouan Offshore Financial Authority. We reserve the right to verify your location and identity at any time, and we may restrict or close accounts found to originate from a restricted territory.

The use of VPN or any other technology to disguise your true location or circumvent our territorial restrictions is strictly prohibited. If we detect such activity, we may suspend or terminate your account and void any related winnings.

4. Account Registration and Login

To use our services, you must complete BitGuruz login registration by providing accurate personal information, including your name, date of birth, email address, and payment details. Only one account per person, household, or IP address is permitted at Bit Guruz. We may request identity verification documents at any stage, including before your first withdrawal.

• You are responsible for keeping your BitGuruz login credentials confidential.
• You must notify us immediately if you suspect unauthorised access to your account.
• We reserve the right to suspend accounts with incomplete or inaccurate registration data.

If you experience difficulty accessing your account through BitGuruz login, our support team is available 24/7 to assist you with account recovery and verification.

5. Bonuses and Promotions

At Bit Guruz, we offer a generous welcome package consisting of a 300% match bonus plus 300 free spins spread across your first three deposits: 100% up to $1,000 on your first deposit, 100% up to $1,000 on your second, and 100% up to $1,000 on your third. To qualify for our BitGuruz promo code no deposit bonus and welcome offers, a minimum deposit of $30 is required, and registration must be completed within 24 hours of your first deposit request. All bonus funds are subject to a wagering requirement of 30x the combined deposit and bonus amount, with a maximum bet limit of $5 while wagering is in progress.

We may periodically issue a BitGuruz no deposit bonus code, BitGuruz bonus code, or other promotional BitGuruz promo code no deposit free chips offers to eligible players through our marketing channels. Any BitGuruz casino no deposit bonus code we distribute is subject to individual terms published at the time of the offer, including expiry dates, eligible games, and maximum withdrawal limits. We reserve the right to modify, withdraw, or cancel any BitGuruz no deposit promo code at our sole discretion.

Our BGZ bonus account (1 BGZ = 1 USDT) is available for use on slots and select Evolution live dealer titles. We also provide cashback offers and periodic Cash Giveaway promotions. VIP members of our BitGuruz Casino may receive discretionary live-game cashback and other tailored rewards through our VIP & Rewards programme.

6. Deposits and Withdrawals

We accept deposits in EUR, GBP, USD, INR, CAD, and BRL, as well as cryptocurrencies including BTC, USDT, TRX, ETH, LTC, DOGE, BCH, and SOL. The minimum deposit to activate our welcome bonus is $30. Withdrawals must be made using the same method as your original deposit, and the minimum withdrawal amount is BGZ 25.

• We process withdrawals up to USD 5,000,000 per month, reduced to USD 2,000,000 if your balance exceeds 10 times your total deposits.
• We limit single withdrawals to BGZ 500,000 and allow up to three withdrawals, capped at BGZ 1,000,000, per 24-hour period.
• All deposits are subject to a 3x wagering requirement before withdrawal.
• Pending time for withdrawal requests is typically within 24 hours, depending on the method used and whether it is your first cashout.
• Crypto withdrawals are usually processed instantly and no later than 24 hours; other methods may take up to 24 hours plus additional processing time by the payment provider.

We reserve the right to request additional verification before processing any withdrawal, particularly for first-time cashouts or when the deposit and withdrawal methods differ.

7. Games and Software Providers

We offer over 6,000 games sourced from 34 leading studios, including Pragmatic Play, Evolution, NetGame, Habanero, Play'n GO, Hacksaw Gaming, and our own BitGuruz Originals collection. Our library includes slots, table games, live dealer titles, instant win games, scratch cards, and a full sportsbook. Evolution powers our live casino offering, including blackjack, roulette, and other live dealer formats. We do not currently offer progressive jackpot games at BitGuruz.

All game outcomes are determined by certified random number generators or live dealer mechanics, and we do not guarantee any specific result. You acknowledge that gambling involves financial risk, and you play at your own discretion.

8. Responsible Gaming

We are committed to promoting responsible gaming across our platform. We provide tools such as deposit limits, self-exclusion, and account closure upon request. If you feel that your gambling activity is becoming problematic, we encourage you to contact our support team for assistance and guidance toward responsible gaming resources.

9. Customer Support

Our support team is available 24/7 through live chat, email, and our dedicated support form. You may also reach us at support@guruzgroup.com for any account, bonus, or technical enquiries. If you cannot resolve an issue through standard support channels, we provide a complaints page where you can escalate unresolved matters.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our services, including losses resulting from technical failures, internet connectivity issues, or third-party payment processing delays. Our liability, where applicable, is limited to the amount of your account balance at the time the issue arose.

11. Amendments and Termination

We reserve the right to amend, suspend, or terminate any part of our services, including specific games, bonuses, or account features, at our sole discretion and without prior notice. We may also suspend or close accounts found in breach of these Terms and Conditions, including fraudulent activity, bonus abuse, or use of prohibited software such as VPNs.

12. Governing Law

These Terms and Conditions are governed by the laws applicable to our licence issued by the Anjouan Offshore Financial Authority. Any disputes arising from your use of BitGuruz will be handled in accordance with this regulatory framework and our internal complaints procedure.

By using our services, you confirm that you have read and understood these Terms and Conditions in full. If you have any questions about our policies, our BitGuruz casino review process, or how to use a BitGuruz promo code, please contact our support team at any time.